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CDC Knowledge base

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Website Settings

  • How to change your website credentials the right way.
  • How to create a User Profile on your website
  • Allow visitors to register on your website!
  • Managing Coupons

Products

  • Managing Coupons
  • Set up product attributes
  • How to Edit / Create Product Categories
Online Course Products
  • Updating an online course: adding a video in LearnPress
  • Creating a new online course with LearnPress
Adding a Product
  • Adding a simple product
  • Adding a variable Product (product with options)
  • Adding a grouped product
  • Adding a virtual product
  • Adding a downloadable product
  • Adding an external / affiliate product
Managing my Products
  • How to Bulk Edit my Products?!
  • What is Quick Editing and how to use it?
  • Product Filtering – when to use it?
  • How to update SEO on products
  • How to Edit / Create Product Categories

Managing Client Orders

  • Order Statuses
  • Understanding the color codes on order statuses
  • Viewing and editing a single order
  • How to use order notes
  • Manually adding a new order (for a client)
  • Order Refunds – how it works.

WooCommerce Settings

  • Setting up Cash on Delivery
  • Set up shipping schedules to charge for delivery
  • Adding or disabling payment options on your website
  • Setting up “pay with Bank Transfer”

Service Requests

  • 403, 408, 401 status code errors, and what to do to fix it??
  • 404 – page not found – and what to do!?

Service Integration

  • How to sign into my WooCommerce App
  • How to update SEO on products

Managing my Website

  • How to clear Cache in my browser
  • How to speed up your website using your images
  • Maintaining your website to remain online & secure
  • Updating your website homepage
  • Securing your WordPress Website
  • How to recover a suspended website?
  • What if I want to host my website elsewhere?
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  • Managing my Website
  • How to recover a suspended website?

How to recover a suspended website?

List of Topics
  • First, what does it mean?
  • What happens when it is suspended?
  • How to recover a suspended website?
    • First time missed payments
    • Second time (or more) missed payments
  • Managing my website hosting differently

First, what does it mean?

“Suspended” means your account has been removed from our hosting arrangement with Namecheap.  It means your website will no longer be accessible online (for website visitors or you). This is not good since any updates required for your website cannot not be performed – such as with a cariCare plan.  

Your website can become suspended if a new cycle is not paid for, up to 3 – 15 days after the start of the new cycle.  Please ensure this does not happen, as missed months (or days) will not be pro-rated.

What happens when it is suspended?

If this is the first time your Website Hosting plan was not paid on time, and you did not receive any reminder emails to settle your website hosting plan, you will not be required to pay a reconnection service fee. Your website will remain online for at least 3-15 business days (after the start of the new cycle).

This is a grace period where CDC Web Design will settle your bill on your behalf and reach out to you for reimbursement. Please make every effort to communicate should this happen.

However, if this is not your first time missing the deadline to renew your hosting plan, your website will be suspended on its expiration date, immediately. In this instance, CDC Web Design will not settle your bill on your behalf.

How to recover a suspended website?

First time missed payments

Simply settle your invoice with CDC Web Design. These details will be found under your My Orders or My Subscriptions with “pending payment” status.

Second time (or more) missed payments

You will receive an email notice that your Website Hosting Plan has been cancelled due to non-payment.

The process to retrieve a suspended website can take up to 5 business days after confirmed payment for reconnection.

In order to retrieve a suspended website:

  1. Pay the reconnection fee
  2. Subscribe to a new Hosting Plan

Important: You must be logged into your account (using your registered email address), before you can access and purchase a new subscription. Please use the email address where you received notice of your subscription and or due payments.

Managing my website hosting differently

Read What if I want to host my website elsewhere?

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Securing your WordPress WebsiteWhat if I want to host my website elsewhere?
List of Topics
  • First, what does it mean?
  • What happens when it is suspended?
  • How to recover a suspended website?
    • First time missed payments
    • Second time (or more) missed payments
  • Managing my website hosting differently

Work with us!

There is a lot of work to be done, to own a website like those you might be admiring. And the work must begin with you

A consultation would be perfect for you to raise questions, receive a full breakdown on costs and or to bounce ideas around to see what is possible for your website.

schedule a consultation

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except MHDs*

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  • Start Here
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    • With Geeks
      • Gadgets & Stuff
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      • Cloth Reusable Pads (Women)
      • Boy things: New & Thrift
      • HBP Monitors & Other Health Units
    • Resources
      • Register with SPED TT Couriers (FREE)
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